What is Shopify?

Shopify is an eCommerce platform that’s used to create online stores that sell products and services. Shopify is equipped with tons of standout features including drop-shipping, product marketing, different types of payment options, and customer engagement tools. With Shopify, you can easily set up your new e-store and start selling your products or services. 

Shopify is a platform that every entrepreneur should be using because it’s so easy to navigate and use. With Shopify, you can save time and money, and relay your focus on other aspects of your business.

How can you use it?

You can use the Shopify integration to provide quick and efficient support to your customers or clients. With LiveAgent, you can keep track of your customer support emails, provide phone support, and also place a real-time live chat button with a preset design on your webpage.

Having a live chat button on your store’s website is beneficial because it’s a hassle-free communication option that your customers can use to contact you about product information, any issues, and more. This can greatly improve customer engagement and also customer satisfaction. 

How can you benefit from the Shopify integration?

  • Manage your customers seamlessly across all channels
  • Provide quick support for your customers 
  • Placing a live chat button on your site will increase customer engagement and satisfaction
  • Live chat can effectively turn leads and website visitors into paying customers

How to place a LiveAgent live chat button on your Shopify store

If you want to place a LiveAgent live chat button on your website, follow this simple guide. 

  • Open LiveAgent and go to Configuration > System > Plugins. You can find the Shopify integration with chat button plugin in the list of plugins. When you find it, click on the activate switch, and when it turns green, LiveAgent will restart. 
Shopify Integration with chat button in the LiveAgent plugin list
Shopify Integration with chat button
  • When the app restarts, find the active Shopify integration with chat button plugin at the top of the plugin list and click on the cogwheel icon to configure the plugin. Then you need to input your data – your Shopify store URL, API key, and your password. You can also choose a live chat button design for your Shopify store.
Shopify chat button plugin configuration in LiveAgent
Plugin Configuration
  • You can find your API key in your Shopify settings. Go to Apps, click on Manage private apps at the bottom of the page and then Enable private app development. Check all of the marks and click on Enable private app development. Then click on Create private app
Manage private apps at the bottom of the Shopify Apps sections
Manage private apps option at the bottom of the page
  • Name the app and provide an emergency developer email address into the fields. Then click on Show inactive Admin API permissions. Scroll down and find Script Tags. Change the permissions from No access to Read and Write.
Change Script tags permissions to Read and write in Shopify
Change Script tags permissions to Read and write
  • Click on Save and then on Create App. Find the Admin API section and copy the API key. Return back to LiveAgent and paste the key into the configuration. Do the same with the API password and then click on Save. The integration is complete and you can chat with your Shopify store customers from LiveAgent.

How to integrate Shopify with LiveAgent plugin

By using this integration you will be able to see your customer’s orders in the ticket detail section of your LiveAgent account. Please follow the integration instructions below to get started.

  • In your LiveAgent account navigate to Configuration > System > Plugins, find Shopify Integration and click on the activate switch button. LiveAgent will restart after you do so. Then you can find the active integration at the top of the plugin list. Click on the cogwheel icon to configure the plugin where you will be required to provide Shopify data.
Shopify integration in LiveAgent plugin list
Shopify integration active
  • This plugin can be used in cooperation with a private App of your Shopify account. Log in to your Shopify admin panel and navigate to the Apps section. Click on Create a new private app.

    If you don’t have this option available, you need to enable the management of private apps. Click on Manage private apps and then on Enable private app development. Check all the marks and click on Enable private app development. Then you’ll be able to Create a new private app.
Create a new private app in Shopify to create an integration with LiveAgent
Create new private app
Click on manage private apps in Shopify to change integration permission settings
Enable private app management
  • Now you can name the app and provide an emergency email. You will also need to allow permissions that are disabled by default. Click on Review disabled Admin API Permissions at the bottom of the page. Scroll down, find Customers, and set permissions to Read and write. Do the same with Script tags and Orders which are lower on the list, and then click on Save.
Change permissions manually to allow LiveAgent access Shopify data
Change permissions to Read and write
  • Now you will have a visible API key and password. Copy and paste the API key and the password into the LiveAgent Shopify plugin configuration, review other options and click on Save.
Copy and paste the API key and password into Shopify plugin configuration in LiveAgent
Shopify plugin configuration

Your Shopify plugin should be active. Take a look at some past tickets from your customers and click on the Shopify button in the right panel to see the customer’s orders in the ticket view.

Shopify plugin is active in LiveAgent and customer orders can be visible from ticket view
Shopify plugin active

How to integrate Shopify via Zapier

Connecting LiveAgent and Shopify via Zapier is easy, quick, and intuitive. A trigger in one app will activate an action in the other, creating an improved workflow. You can create more than one integration and you can pick and configure them so they work as you want them to. There is no coding experience required for this. 

LiveAgent and Shopify integration page on Zapier
LiveAgent + Shopify

Let’s go through the steps. If you have never created a Zapier integration before, you need to sign up and create a Zapier account. You can do so by clicking on this link. When you’re done, go to the LiveAgent + Shopify integration page on Zapier

Select trigger and action on Zapier
Select a trigger and action

When you scroll down, you can see the Connect LiveAgent + Shopify in minutes section. Here, you can select your desired trigger and action. You can pick anything you want from the list and create a connection. As an example, we’re going to select the Shopify trigger New Product and the LiveAgent action New Conversation. When you’re done, click the blue button underneath. 

Selected trigger New Product and action Create conversation
New product will create a new conversation

Now, you have to configure your trigger. So go ahead, log into the trigger app account which is Shopify in our case, and start setting the trigger. The process is quite easy and you only need to fill out a few details.

Shopify trigger configuration on Zapier
Shopify configuration

When you’re done, we recommend that you test the trigger to make sure it works as you want it to. This step can be skipped and finished as the last step of the Zapier configuration process.

Trigger test of Shopify on Zapier
Trigger test

All that’s left to do is to set up your action. Fill out the required fields, such as email. If you want to specify the action further, go ahead and fill out the non-required fields.

LiveAgent action setup on Zapier
LiveAgent configuration

When you’re done, do another test of the integration to see if it works. If you run into any trouble, Zapier will usually suggest a troubleshooting option right away so you can easily fix what’s wrong. However, problems with Zapier integrations tend to be rare.

A successful test of LiveAgent and Shopify integration
Integration test successful

If you successfully completed the previous steps, your integration should be ready to use. Let’s test it out. Go to your Shopify product section.

Products section in Shopify
Products in Shopify

Create a new product and fill out the name and description of the product. This product can be used as a test so you don’t have to go through the lengthy process of filling out every single piece of information.

Creating a new product in Shopify
Product creation

Have a look at your LiveAgent tickets (you should receive a new ticket within seconds.) If everything works, you successfully connected two applications together.

A new ticket that has been sent from Shopify after creating a product
A new conversation in LiveAgent

Feel free to check out other features and integrations that can help you with your leads, managing orders, and more. Return to Zapier at any time to create other integrations between LiveAgent and Shopify, or choose another app you want to connect to.

Frequently asked questions

What is Shopify integration in LiveAgent?

LiveAgent provides Shopify integration for customers that would like to implement live chat into their e-commerce shop.

How can you integrate Shopify with LiveAgent?

Here is a quick step-by-step guide: Navigate to Configurations > Click on System > Plugins > Fill in the details from your Shopify store.

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