Monitor the availability of your Agents. See time (date, hours, from, to) when your Agents are online. Filter statistics according to Departments. Agent availability can be exported to a CSV file.
Agent availability reports are available for:
- Tickets
- Chats
- Calls
Identify exceptionally hard-working agents
Generate agent reports to get an overview of how many tickets, calls, and chats they’ve answered. Try it today. No credit card required.
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