Ticketing system

What is a ticketing system?

Ticketing system is an essential part of help desk software, that allows customer representatives to be effective and organized. A ticketing system receives a customer request for support and it automatically creates a ticket. Then a certain agent is responsible for resolving the ticket. In ticketing system, you are able to manage ticket responsibilities too.

LiveAgent’s simple ticketing system also alerts you whenever you’re about to start answering a ticket that another agent is working on.

Ticketing system for customer service is a really useful tool that helps each staff member to be more organized and efficient. This managing system also has an impact on costs, sales, revenue, customer satisfaction and it is a great time-saver.


Frequently asked questions

How do you define a ticketing system?

The ticketing system is a management tool that processes and catalogs customer submissions. It is an essential part of the help desk software and allows customer service representatives to be efficient and organized. 


Does every business need a ticketing system?

If you sell products or services and want to be recognized on the market and be able to compete with other companies, you will need a ticketing system. It allows you to automate work, organize notifications, efficient service, prioritize tasks and easily transfer tickets between agents. 


Is LiveAgent a ticketing system?

LiveAgent is one of the popular ticketing systems. It automatically tracks and converts all customer requests into tickets, regardless of the communication channel. The interface is intuitive and allows for efficient operation.


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