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How to Notify Customer About Price Increase?

Price increases are an inevitable part of every business’s growth, in both B2C and B2B sectors. Getting through a price increase without losing current customers is especially a challenge for most B2B business. The way you inform your users about an increase in your product or service price can have an impact on whether they choose to stay loyal to your brand or start looking for lower-cost alternatives. Below are some of the best practices along with 7 price increase email templates you can use when breaking the news to your customers. 

netflix price increase email template
Netflix price increase announcement

How to notify customers about price increases

  1. Inform customers in advance: Communicate the price increase as soon as you make the decision and before the new prices go into effect. Ensure your customers have some time to adjust to the new offer, re-assess their budget, or research the market for alternatives
  1. Communicate the reason(s) behind the price increase: Whether it’s higher operating costs or the need to enhance your product/ service – make it clear for customers that you are not chasing profits, but are merely responding to the changing market environment. 
  1. Explain the value your customers will be getting: If applicable, you can turn a price increase message into a product upgrade email. Focus on the value your customers are going to receive after the price increase – such as adding new essential product features they have been requesting, improving the service performance, ensuring better customer support, etc.
  1. Let them take advantage of the current prices: Turn negative news into a revenue boost before the actual price increase by offering perks to your existing customers – e.g. giving them an opportunity to upgrade to an annual plan for the old price until a certain time.
  1. Avoid sounding apologetic: As a business, you have every right to raise your prices every once in a while, whenever you have a good reason for doing so. If you sound too apologetic when announcing your price increase, you are undermining your product’s value.
How to notify customers about price increases - App - Uploads - 2020 - 12 - Adobe Price Increaase.jpg
Adobe price increase announcement

7 Price increase email templates for B2B

Template #1: Quick announcement

Dear [Name],

First of all, thank you for being a loyal and consistent [Company name] customer over the years. Your satisfaction means a lot to us, and we hope we’ve been successful in providing you excellent customer service/products.

I’m writing to let you know that due to [reasons for the price increase], we are going to be raising our prices on [product/ service]. The price is changing from [amount] a month, to [amount], a month starting [date].

Our new prices will allow us to better serve you and our future customers! If you have any further questions or concerns, please don’t hesitate to reach out. Our team is more than happy to help in any way.

Thanks again for your business, we appreciate it.

Template #2: Benefit-focused

Dear [Name],

Thank you for choosing [Product name] and for your trust in [Company name]. I am writing to let you know that there are some pricing changes coming into effect soon.

We had to review our pricing strategy due to [reason]. We want to make sure that [Product name] is always as useful and efficient as possible for our customers – that’s why introducing [new feature 1] and [new feature 2] is our first priority at the moment.

To make this happen, we are increasing the subscription fees by 10%. It also means that [Product name] will have even more perks for [customer’s goal of using the product], such as:

Benefit 1
Benefit 2
Benefit 3

If you need some time to decide whether you want to commit to the new pricing plan, you have the chance to do so. For the next [period of time], you can use [Product name] for its standard rate. We will launch the new plans on [date].

Feel free to reach out at any time if you have any questions or concerns.


Template #3: Loyal customers

Hi [Name],

We’re excited to see that you’ve [achieved specific results] with [Product/ Service name]. Your success is also our success and we’re glad you’re reaching your goals with our product/ service.

To ensure great results for customers like you, we’ll be increasing our rates slightly due to [reason] and changing our subscription prices to reflect the services our customers need the most starting from [date]. You can see the updated plans and new pricing here: link

As one of our most amazing customers, we also wanted to extend our current rates to you through [date].

If you have any questions about the price increase or anything at all, please don’t hesitate to reach out anytime via [email address] or live chat. Our customer care team will be more than happy to help.

Thank you for your business, we appreciate it!

Template #4: Pre-announcement

Hi [Name],

Thank you so much for being our customer. Hopefully your holiday season is off to a great start.

Ours sure is … [Company] is turning [number] years old this year and we’re scaling our team to accelerate [Product] innovation. So I wanted to share what we’ve got planned for the first half of 2021!

We’ll be introducing 5 new integrations by [date], including integrations with [Tool 1], [Tool 2] and [Tool 3]. They will be available to all users on all paid plans.
One of the most-requested and long-awaited features is set for release next month! Yes, we’re finally launching [feature name] – a better way to [achieve specific goals]. Yes, we’re just as excited as you are!
To make sure we continue offering the best service we can, we will be increasing our pricing by a minimum of 10%. This small increase will let us hire new talent and bring even more features/tools to help you supercharge your [sales/ marketing/ customer service] faster.

That said, we’ll be emailing you Friday with new pricing details and a special offer for your current plan.

As always, we’re happy to hear how you are enjoying our tool and how you would make it even better. Feel free to reach out at any time with your feedback or questions.

Have a fantastic 2021,

Template #5: Special deal

Hey [Name]!

Despite the world’s current situation, 2020 was a great year for us and I’m happy to let you know that we’re growing our team size, as well as focusing on developing a host of new features that have been long-awaited by our customers.

In 2021 our prices are increasing by a minimum of 10% as of [date]. You can see the new plans and pricing here. And, as you’re already a customer of ours, I wanted to make sure that our price increase is as fair as possible.

So, here’s the deal you might want to take advantage of. If you’ve been thinking of upgrading to an annual subscription, you can get 10% off and enjoy a whole year of service at old prices. If you don’t want to commit to a whole year – only for the next two weeks you can prepay for up to 6 months in advance at the current price. Save before it’s too late!


Thank you so much for your support throughout the year. If you have any questions, please don’t hesitate to ask, we’re here to help. Just hit reply or open up the chat box on any [Company] page.


Template #6: Free users

Hi [Name],

Just for your information, starting from [date] we’ll be introducing new pricing plans that will better reflect the needs of our customers while also allowing us to keep improving [Product name] and implementing new features.

As a free plan user, the changes will not affect you, but I thought you might want to know that if you purchase any paid plan by [date], you can keep the current pricing forever (as long as you stay subscribed).

If you’ve been looking for a sign to [achieve whatever your product does] – this must be it!


If you have any questions or issues, simply hit reply and I’ll do my best to help!

Have a great day,

Template #7: The good news, the bad news

Hi [Name],

I’m reaching out today regarding [Product/ Service name] pricing. These types of notes are never fun to write, so I’ll start off with the good news.

If you currently have an account with [Product/ Service name], your subscription price will not be changing – we are going to honor your current price point forever! Think of it as an early-user discount.

Next, for the sort-of-good news. If you sign up for a new subscription before [date], you’ll still get the current pricing, forever. That means you have a month before the deadline to sign up and to lock in your price at the current rate. We hope you’ll take advantage of that.


Finally, the kind-of-good, kind-of-bad news. [Company name] has been growing (which is great), but we don’t want to compromise on the quality of [Product/ Service name] our customers have come to expect. To ensure our customer service remains excellent, we’re going to be getting some help. So, for new subscribers (beginning [date]), we’re raising the subscription rates to [amount].

If you have any questions, I’ll be happy to answer them. Thanks, as always, for being awesome, and for using [Product/ Service name].


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Frequently asked questions

What's the ideal length of a price increase email?

The ideal length of a price increase email is a couple of sentences if the changes are minor and planned. A considerably longer explanation may be required if the changes are very significant, or if they are unplanned.

How should I inform customers about a price increase?

You can use an email as a formal notification to notify customers about the increase. Moreover, use it as an opportunity to increase customer retention by offering them a discount for making the purchase now.

How do you write a letter to the customers about the price increase?

You can inform your customers about the price increase in a personal letter, where you include the list of all the prices of your services, including the price increase and the date when the price increase will happen. However, you should thoroughly explain the reason for the price increase and make sure that the price increase is reasonable.

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