Empower customers with instant answers

Create stunning knowledge repositories & FAQs with ease.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
Knowledge base background
Knowledge base software animation
Forbes logo
airbus logo
Nascar logo
USC logo
Create stunning knowledge repositories & FAQs with ease.
Slido green logo

Knowledge base software for better self-service

Provide the best customer experience with our self-service customer portal. Improve the daily routine of your customer support agents, and provide an amazing user experience with self-service support options. Take advantage of LiveAgent’s knowledge base tools and provide relevant articles, how-to guides, and other useful information for every single customer. Give our knowledge base platform a try today and see how it can help you improve your customer support.

  • LiveAgent Sourceforge leader for winter 2023 badge
  • Capterra Best Value 2022 award badge
  • Capterra Shortlist badge 2022
  • Software Advice front runner 2022 award badge

Message sneak-peeks

A knowledge base is a platform where customer support agents can share articles with customers. The platform serves as a single source of institutional knowledge that can be accessed easily. A knowledge base is a part of a self-service customer portal. Your customers can browse your knowledge base and self-service portal content to find advice from forums or share knowledge with other customers.

Message sneak-peeks

Knowledge Base /
Customer Portal Demo


Youtube video: Knowledge Base / Customer Portal Demo | LiveAgent

Knowledge base software

A knowledge base usually comes packed with an intuitive interface, rich text editor, and other essential features that can help agents prepare content for their customers. Smart knowledge base features include multi-language support, powerful search engine, custom themes, discussion boards, and more essential features.

  • Easily accessible knowledge base articles for all customers
  • Reliable knowledge management in one customer support solution

Knowledge base management

Improve your knowledge management and provide relevant answers to everyone who seeks great customer service experiences.

Lets talk

Knowledge management for support teams

Our intuitive knowledge base software can help you manage company knowledge and make it accessible for every customer. Solve customer issues and customer support tickets with knowledge sharing and focus on more pressing issues.

Just some of what your agents can use:

  • Write and provide elaborate articles to customers with our WYSIWYG editor
  • External and internal knowledge bases for knowledge sharing
  • Customizable themes, and a beautiful interface for your knowledge hub
Better customer experience with knowledge base

Online knowledge base as a part of customer portal​

Provide easy answers to questions and cut down your response time. Our tool comes with multiple types of knowledge bases,
search functions, and team collaboration tools.

Content management

Our What-you-see-is-what-you-get (WYSIWYG) editor can help you create articles, guides, how-tos, and information segments to help you grow your knowledge hub. Knowledge sharing is easy with our beautiful editor. Format your texts, add images or take advantage of other advanced features at your disposal. It also functions as a markdown editor, so you can also use HTML or CSS to create custom designs.

  • Write your learning content with our WYSIWYG editor
  • Take advantage of HTML or CSS to enhance your articles
Content management

Visitor tracking

LiveAgent forum is an integral part of your knowledge base platform. Any customer or customer support team member can engage in a forum conversation. It is possible to troubleshoot problems, offer suggestions, and determine solutions to issues together with them. You can also take advantage of internal forums, and collaborate on internal knowledge base issues with one knowledge base solution.

  • Build relationships with customers via support forum
  • Collaboration with colleagues and customers in one place

Happier customers

Gathering feedback and reading suggestions from customers improves both your knowledge base and your business. It can help you improve learning content and build better relationships with customers if you read suggestions and respond to them. Offer your customers the opportunity to suggest changes or give you new ideas for improvement. Add and customize the feedback button to your liking.

  • Gather feedback and suggestions with one button
  • Improve relationships by listening to customer suggestions
Happier customers

Advanced search

Your customers can use a search box to help them quickly find answers or specific topics within your knowledge base. With our powerful search engine bar, our knowledge management software is easy to use, especially when there is a lot of content. By offering an easy search function, you can assist customers in finding knowledge articles and decrease the number of support tickets for common problems.

  • Advanced search widget to help customers find answers
  • Faster issue resolution and happier customers

Intuitive interface

User-friendly dashboard

Having an effective knowledge base is about helping your clients with relevant content. However, you should not forget about your employees as well. Having a user-friendly dashboard in a knowledge management tool is another key feature, which might be often overlooked. LiveAgent’s interface lets your agents create new articles with little to no training time. Ready to try it out? Try the free demo and see for yourself.

  • Intuitive interface with easy navigation
  • Easy to use even without learning or experience
Intuitive interface

Simple organizing


The whole point of creating an online knowledge base software solution is for it to be easily searchable. However, the more content your business makes, the more it can get chaotic. As a result, LiveAgent allows you to create categories for your customers, and you won’t get lost in the content. Create various categories for the most common topics that need to be answered and divide learning content as you see fit.

  • Improve sharing of knowledge with categories
  • Make your articles easy to find according to relevant topics

Worldwide reach

LiveAgent’s knowledge base solution is an excellent way to offer a self-service option 24/7 in multiple countries. Your business only needs to create essential articles and provide them in languages that your customers need. This solution can improve customer experience and, thus, customer satisfaction. Create a category for each language to update your knowledge base content for new audiences.

  • Create knowledge base content for multiple languages
  • Reach more audiences with your public knowledge bases
Worldwide reach

Multi-knowledge base

A multi-knowledge base comes in very handy if your company sells several products, brands, or provides several independent services. A single LiveAgent account gives you the opportunity to create unlimited knowledge bases, with each of them having its own unique design, settings, and content. Provide your customers with the knowledge they want with stunning guides.

  • Manage multiple external knowledge bases
  • Create multiple private knowledge bases for agents

User manuals


Write comprehensive articles filled with useful information and keep them organized and easy to find. Articles are easy to write with LiveAgent’s WYSIWYG editor. Spread knowledge and let your customers find solutions on their own. Looking to educate your customer support team members? Internal knowledge base articles can serve as educational material and they can help your agents solve issues faster.

  • Write comprehensive articles and guides for solving issues
  • Educate your customer support teams and make them experts
User manuals

File support

Looking to enhance your written knowledge with attachments? Add pictures, screenshots, photos, audio files such as recordings, or even video files and embed videos from services like YouTube. Attachments can make your articles easier to comprehend and read, or make them more entertaining. Add video tutorials or demos to your how to guides, or show step by step instructions with product screenshots.

  • Add all important types of attachment types to your articles
  • Enhance your articles with pictures, videos, or voice recordings

Start using LiveAgent now!

Try all that we have to offer with a free 14-day trial
  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time

Smooth business processes
with a knowledge base platform

You know your customers the best. Give them the information they need and focus on their satisfaction.

Clock icon

Impatient customers seeking help

A well-written knowledge base article provides your customers with the fastest assistance. Draft, design, and edit all knowledge base articles with a WYSIWYG editor.

Impatient customers seeking help

Lost and confused customers

Lost customers can churn. To prevent that, create FAQs (frequently asked questions) and technical product guides as a part of your support portal.

Lost and confused customers

Overloaded customer support

Do you want to provide stellar customer service with limited resources? Decrease the load of incoming emails and chats by creating a knowledge base.

Improve with flexible knowledge management software

Improve your business in all important aspects and start meeting customer expectations with the right knowledge base solution

Gain an advantage

A majority of companies focus their customer service teams strictly on direct support. Get ahead with knowledge base management software and provide the right resources for customer self-service.

  • Get ahead with a fantastic knowledge base support
  • Improve your business with better customer service


of companies use knowledge bases

Don’t skimp on self-service and gain an edge over the competition with a knowledge base for your customer base. Give your customers a reliable self help option

Meet expectations

Customers expect relevant answers without the need to contact a customer support team. Our search functionality can help you provide instant answers, and decrease the number of customer queries.

  • Increase customer satisfaction with a knowledge base
  • Provide instant answers and decrease ticket loads


of customers prefer self-service

The majority of customers try to solve their issues on their own before contacting customer support. Improve their satisfaction by providing powerful self-support tools.

Create customer loyalty

The majority of knowledge base visitors turn into paying customers thanks to plenty of knowledge base articles. Broaden your customer base with effective knowledge base software.

  • Attract more customers with informational content
  • Increase your return on investment and earnings


of customers come from knowledge bases

Knowledge base articles can help you get more customers and increase customer retention thanks to helpful and knowledgeable advice

Save more on live chat service

Pick an awesome software with chat capabilities for the right price. Save money with our price calculator and get the best
value for chat functionality.


Get LiveAgent
and join 7000 happy clients

  • Roman Bosch
    It’s a pleasure to have a great portal that improves our customer service.
    Roman Bosch Partly
  • Christine Preusler
    LiveAgent empowers our agents to provide better, faster, and more accurate support.
    Christine Preusler HostingAdvice
  • Karl Dieterich
    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
    Karl Dieterich Covomo
  • Hendrik Henze
    We have been using LiveAgent since August and we are really satisfied with it.
    Hendrik Henze HEWO Internetmarketing
  • Razvan Sava
    Since we are using LiveAgent our response time improved by 60%.
    Razvan Sava Webmaster Deals
  • Taras Baca
    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
    Taras Baca XperienceHR
  • Andrej Ftomin
    I have to say, I have never experienced such a professional customer approach.
    Andrej Ftomin TAZAR Group
  • Matt Janaway
    We find LiveAgent to be the best live chat solution by far.
    Matt Janaway The Workplace Depot
  • Viviane Carter
    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
    Viviane Carter CSI Products
  • Christian Lange
    With LiveAgent we’re able to give our customers support wherever they are.
    Christian Lange Lucky-Bike
  • Jens Malmqvist
    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
    Jens Malmqvist Projure
  • Catana Alexandru
    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
    Catana Alexandru Websignal
  • Jan Wienk
    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
    Jan Wienk All British Casino
  • Allan Bjerkan
    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
    Allan Bjerkan Norske Automaten
  • Sissy Böttcher
    We like it because it is easy to use and offers great functionality, such as useful reporting features.
    Sissy Böttcher Study Portals
  • Peter Koning
    We love LiveAgent - it makes supporting our customers easy.
    Peter Koning TypoAssassin
  • Aranzazu F
    We like to offer our customers the best support experience. That’s why we chose LiveAgent.
    Aranzazu F Factorchic
  • Rick Nuske
    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
    Rick Nuske MyFutureBusiness
  • Vojtech Kelecsenyi
    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
    Vojtech Kelecsenyi 123-Nakup
  • Rafael Kobalyan
    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
    Rafael Kobalyan Betconstruct
  • Martin Drugaj
    We’ve been using LiveAgent since 2013. We can't imagine working without it.
    Martin Drugaj Atomer
  • Ivan Golubović
    It's a cost-effective solution that can help you with a large amount of support requests via different channels.
    Ivan Golubović AVMarket
  • Rustem Gimaev
    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
    Rustem Gimaev Antalya Consulting Language Center
  • Randy Bryan
    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
    Randy Bryan tekRESCUE
  • Timothy G. Keys
    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
    Timothy G. Keys Marietta Corporation
  • Mihaela Teodorescu
    The support team always responded promptly with quick to implement solutions.
    Mihaela Teodorescu eFortuna
  • Hilda Andrejkovičová
    It helps us categorize the nature of the tickets and statistically track what our clients need most.
    Hilda Andrejkovičová TrustPay
  • Alexandra Danišová
    We see LiveAgent as a great tool for communicating with customers.
    Alexandra Danišová Nay
  • Samuel Smahel
    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
    Samuel Smahel m:zone
  • David Chandler
    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
    David Chandler Volterman

The best value for your money

We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.

14 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month


  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

Frequently asked questions

If you have questions, we have the answers. Take a look at the most frequent questions about the help desk price calculator.

What are knowledge base tools?

Knowledge base tools are tools that enable your customers to find answers to their questions without having to contact your customer support team. Knowledge bases are found on a business's website in the form of a FAQ, forum or how-to articles.

What is knowledge base management?

Knowledge base management is a software designed to manage databases and support your users. Knowledge bases provide how-to articles, forums, adn FAQs.

How to build a knowledge base?

Building a knowledge base starts with deciding what information you want to include. After that, decide on the structure of your first article and begin writing it. Make your content user-friendly by adding screenshots or video tutorials. Include FAQs and forums. Publish your knowledge base and receive feedback and suggestions from your users, to see what else needs to be added.

What is knowledge base software?

Knowledge base software is part of a complex help desk solution. It is a form of self-service for your website visitors/customers. Furthermore, your company can create articles, forums, and suggestion boards to maximize CX.

How do you create a knowledge base platform in LiveAgent?

Each account comes with a free Customer portal/Knowledge base example, which you can fully customize based on your preferences. For customization, navigate to Customer Portal>General>Settings.

Why is knowledge base important?

Knowledge bases are important because they reduce the workload of customer service agents, and save time for customers. Instead of having to contact businesses and wait for an answer, customers can immediately find the answer they need online without having to contact anyone.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo